Ra8 takes every player's privacy seriously. This document transparently explains how we collect, use, store, and protect your personal information when you use our platform.
These are the key principles that shape how ra8 protects the information and privacy of every registered player.
All data transmitted between your device and ra8 servers is protected by 256-bit SSL encryption. Your login credentials, personal data, and financial transactions are safeguarded against any third-party intrusion.
Player personal information is stored on servers protected by multi-layered firewalls and automated intrusion detection systems. Database access is restricted to authorized personnel only.
Ra8 will not sell, rent, or share your personal information with any third party for marketing purposes without your written consent. Your data is not our commodity.
You have full rights to access, correct, or delete your personal information at any time. The RA8 account control panel lets you manage your privacy settings directly without needing to contact support.
RA8's privacy policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards. We regularly review this policy to remain aligned with evolving legislation.
In the event of any security incident involving your data, ra8 is committed to notifying affected players within 72 hours of the incident being detected, in line with industry best practices.
When you register and use the RA8 platform, we collect several categories of information necessary to ensure smooth, secure service delivery in compliance with applicable laws in Malaysia.
The information we collect falls into two main categories — information you provide directly and information collected automatically when you use the platform.
| Data Categories | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Registration form / KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, transaction records | Deposit/Withdrawal Process |
| Usage Data | IP address, device type, gameplay session records | Automatic system logs |
| Cookie Data | Language preferences, login sessions, site analytics | Web browser / app |
We only collect information that is strictly necessary for the stated purposes. ra8 does not collect sensitive data such as your medical information or political views.
Ra8 uses the information collected for a range of legitimate and transparent purposes. Below is a complete list of the purposes for which player data is used on the ra8 platform:
Ra8 will not use your data for purposes beyond the scope stated above without first obtaining your consent. Players will be informed of any new use of data through updates to this privacy policy.
Player data security is an absolute priority for ra8. Our platform is equipped with industry-grade security infrastructure specifically designed to protect the personal and financial information of all users.
Security measures used by ra8 include:
Financial transaction records are retained for a minimum of seven years in accordance with Malaysian legal requirements. Active account data is retained for the duration the account remains active plus three years after account closure. Data that is no longer required will be securely deleted using non-recoverable methods.
Ra8 does not sell or rent players' personal information to any external party for commercial purposes. However, there are limited situations where we need to share your information with specific parties:
The ra8 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and collect analytics data that helps us improve our services.
Types of cookies used by RA8:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality and security of your RA8 account.
As a registered ra8 player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
Ra8 respects and facilitates the exercise of all player privacy rights in accordance with applicable law.
You may request a copy of all personal information RA8 holds about you at any time.
If any information is inaccurate or outdated, you may request a correction through your account settings or customer support.
You may request deletion of personal data that is no longer required, subject to legal retention obligations.
You may object to the processing of your data for specific purposes such as direct marketing at any time.
You may request your personal data in a structured, machine-readable format for transfer to another platform.
Under certain circumstances, you may request RA8 to restrict the processing of your data while a dispute is being resolved.
As a responsible online gaming platform, ra8 is legally required to carry out Know Your Customer (KYC) procedures and comply with anti-money laundering (AML) requirements. This means we need to collect and verify identity documents before processing your first withdrawal.
Documents that may be required during the KYC process include:
All KYC documents submitted are stored with full encryption and can only be accessed by ra8's compliance team, who have undergone rigorous training and background checks. These documents are not shared with any external party except where required by law.
As part of integrated platform operations, RA8 player data may be processed and stored on servers located outside Malaysia. This includes the use of cloud computing services and trusted international technology infrastructure providers.
When data is transferred outside Malaysia, RA8 ensures protection equivalent to the standard set by Malaysia's PDPA through the following measures:
The ra8 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from children under the age of 18.
Should ra8 discover that a child's information has been collected unintentionally, we will immediately take the following steps:
Parents or guardians who believe their child has registered an account with RA8 without consent are advised to contact our support team immediately.
Ra8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When significant changes are made, we will notify players through:
Continued use of the ra8 platform after any privacy policy changes take effect will be considered acceptance of the latest version. We encourage players to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how RA8 handles your personal data, our privacy compliance team is ready to assist you.
You may reach us through the following channels:
Our team will endeavor to respond to all privacy-related enquiries within 3 business days. For rights enforcement requests (such as data deletion or access), please clearly state the type of request and include valid proof of identity to expedite the process.
Answers to the most frequently asked questions by Malaysian players regarding data protection and privacy on the RA8 platform.
View All FAQs